I was seriously blown away by what this company was doing to treat an inconvenience to one of their users that likely wasn't even their fault at all. He then sent me another e-mail that included a $5 Amazon gift card for my troubles. I was quickly e-mailed by an actual person from ZocDoc who apologized profusely and said they did not know why my appointment was cancelled. I login to ZocDoc and find the option that says 'Has your appointment been rescheduled/cancelled?' and clicked then filled out the report. However, this morning I awoke to an e-mail from said doctor's office saying my appointment had been cancelled. It was about as easy as I could have imagined, and I was already impressed with the website. I setup my account and quickly was able to find a doctor nearby that had good reviews and an open appointment that fit my schedule, while also accepting my insurance. I recently moved and was recommended to use ZocDoc by a family member in order to find my new primary care physician.

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